NetSapiens Debuts Next Generation Application Delivery Architecture Including New Billing Platform

June 19, 2007; 03:50 AM
NetSapiens®, Inc., announces today at NXTcomm 2007, the release of the latest version of the NetSapiens’ SNAPsolution™ which provides complete end-to-end VoIP solutions for Application Service Providers in an open, standard architecture. This new architecture includes a billing platform that allows service providers to rate, manage, and bill for services and minutes. The billing system is one of the latest additions to the SNAPsolution, which is already deployed by service providers and small and medium-sized businesses across the U.S. to leverage IP infrastructure to offer new services, boost revenues and profitability, while significantly increasing value for the end-users.

Architecture Overview

The SNAPsolution is broken down into 6 components for end-to-end operations: 1) SNAPviews, 2) SNAPoss, 3) SNAPapps, 4) SNAPswitch, 5) SNAPadapters, and 6) SNAPped In. SNAPviews include the portals for the agents, administrators, end-users, NOCs, and resellers. The SNAPoss provides the billing, provisioning, monitoring, authentication, maintenance, and accounting. SNAPapps are all of the applications that the solution provides, like Hosted PBX, call center, pre-paid calling, unified messaging, and conferencing. These applications are created through the combination and configuration of modular components such as: Media servers, Conferencing servers, Recording servers, and IVR servers. The SNAPswitch handles the call routing and trunking, and provides the SIP proxy. SNAPadapters refers to NetSapiens’ ability to create software adaptations in order to interoperate with third party software and systems (e.g., VXML adapter or SMS adapter). SNAPped In is the program where NetSapiens interoperates with and resells leading third party software and hardware vendors to complete the VoIP solution all the way to the end-user’s desk. Devices include gateways, SIP phones, soft phones, ATAs, and SIP proxies/softswitches.

New Features in SNAPsolution

The next generation SNAPsolution architecture incorporates a couple of new features that will change the way Application Service Providers can manage their businesses and grow revenues. NetSapiens adds a multi-tiered billing system built on a standards-based, open platform which is flexible to allow for multiple durations in billing periods, as well as multiple tiers for cost and charges to tiered distributors and re-sellers. Service plans can be defined and managed to include a variety of service items such as monthly service, voicemail, data storage, and vanity number. The system will output the end invoices in fully customizable and designable PDFs.

Another new feature in the SNAPsolution is the Operator Console for use in call center applications and front desk operations, which can distribute calls in a queue. The console is NetSapiens’ first portal using an AJAX-based user interface. The AJAX technology makes web pages “more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This is intended to increase the web page’s interactivity, speed, functionality, and usability.” (Source: Wikipedia) The Operator Console also utilizes open, XML web services. The XML interface is a standard architecture, which allows NetSapiens’ software to easily work with third party devices.

Conclusion

“The new SNAPsolution architecture will benefit our current service provider customers and prospective customers by guaranteeing a flexible, standards-based environment, that is user-friendly, and provides all the necessary tools for an end-to-end VoIP solution,” said Anand Buch, Co-Founder & CEO, NetSapiens. “Our solution accelerates service providers into VoIP application delivery by being available on a subscription basis to dramatically reduce capital expenditures, while allowing for growth of their business and revenue. This turnkey solution is released and ready for small and medium-sized carriers in a scalable and robust platform. ”

About NetSapiens

NetSapiens simplifies the delivery of IP voice and multimedia business communication services by providing turnkey solutions. NetSapiens’ SNAPsolution™ integrates applications software, hardware, and services that enable competitive providers to quickly deploy services for increased revenue. These applications range from pre-paid calling, Hosted PBX, to unified messaging, conferencing, and call center solutions. NetSapiens owns and developed the core technology, IP multimedia platform (applications software) and integrates the hardware and services needed, thereby eliminating interoperability issues that are often present in multi-vendor VoIP networks.

For more information, please visit www.netsapiens.com.