Mirror42 Simplifies Real-Time IT Performance Management with Mirror42 4.0

September 19, 2006; 03:57 AM
Mirror42, the leading provider of next-generation right-time performance management dashboards for IT Service Management, unveiled Mirror42 4.0 at the sixth annual IT Service Management Forum (itSMF) USA Conference and Expo. Available immediately, Mirror42 4.0 enables organizations to analyze and improve operational excellence while managing real-time events and performance through innovative live dashboards.

“With version 4.0, we continue to show our commitment into the latest Rich Internet and Service Oriented Architectures,” said Erik Hoffman, Vice President of Products at Mirror42. “Mirror42 4.0 eliminates the need for complex data warehouse implementations yet delivers the promise of both Enterprise Performance Management and Real-Time Business Intelligence delivered thru a single Rich Internet application. This unique architecture reduces deployment times from months to weeks, which means businesses can quickly gain the valuable insights they need to improve performance and increase ROI.”

In the 4.0 release, Mirror42 includes hundreds of out-of-the-box Key Performance Indicators (KPIs) that business users can utilize to easily measure the efficiency and quality of IT processes. Leveraging an extensive library of pre-built connectors to integrate information from existing IT Management Systems and simplified dashboard building tools, Mirror42 4.0 provides managers with immediate access to the information they need to make critical business decisions.

Key functionality and features of Mirror42 4.0 include:

• Live Dashboards – Users can capture and analyze performance data in real-time for up-to-the-minute monitoring of critical processes. This functionality complements the product's performance trending and scorecard functionality.
• Asynchronous JavaScript and XML (AJAX) based UI – End-users can easily build the dashboards they need for day-to-day management directly thru their web-browser. From drag & drop elements for dashboard creation to improved navigation and menu structures, building a personalized dashboard is easier than ever.
• More Portal Components – Users can now incorporate information from outside the organization utilizing RSS, browser, and annotation tools.
• Simplified Publishing & Personalization Capabilities – Managers can easily classify and publish information based on end-user authorization levels, simplifying the process of sharing key management information with public users via Intranet, Internet, or Extranet portals.
• Improved charting, analytics, trending, and forecasting.
• Easier Integration and Faster Deployment – an SOA-based architecture allows companies to consolidate IT Service Management data sources such as Service Desk, Project Management, Application Management, and Asset Management without ETL or customization allowing deployment in weeks rather months.
• Extended KPI libraries for ITSM, Asset Management, Procurement, Risk Management, and Compliance.
• Improved Compliance Management – extended KPI libraries and Real-time capabilities allow companies to monitor and address key controls with greater efficiency.

“Mirror42 4.0 represents a significant leap forward in Performance Management capabilities for IT organizations,” said Karel van der Poel, CEO of Mirror42. “We’ve spoken with many businesses that want to focus on KPIs and Performance Management, but have to address their immediate needs for real-time insight into operations. With Mirror42 4.0, customers are now able to use KPIs and metrics to truly analyze and improve operational excellence while simultaneously keeping an eye on real-time events, workload and day-to-day performance. ”

Pricing and Availability
Mirror42 4.0 is available immediately. Mirror42 offers flexible licensing programs that scale to the needs of its customers. (Please contact Mirror42 Sales for pricing information.) Mirror42 expert consultants and certified partners are also available to assist in the development of effective performance management metrics for your organization.

About Mirror42
Mirror42 is the leading provider of next-generation right-time performance management dashboards for IT Service Management. Our dashboards allow organizations to create business views that show trending, as well as real-time information to manage performance improvement initiatives. Mirror42 utilizes a Service Oriented Architecture and standard applications to deliver out-of-the-box dashboards with extensive business metric and KPI libraries. As a result, organizations can quickly and easily deploy powerful dashboarding solutions that provide the right information to make decisions that create business value and mitigate business risk. For more information, please visit http://www.mirror42.com.