Coradiant Announces TrueSight 3.0 Real-User Monitoring Operating System with AJAX Support

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Wednesday, June 28, 2006; 03:57 AM

Coradiant, Inc., producer of real-user monitoring equipment for Web operations teams, today released its third-generation operating system for the company's TrueSight family of Real-User Monitoring (RUM) systems. Release 3.0 of the TrueSight operating system helps customers drill down faster and deeper into the root cause of Web errors and how to repair them.

TrueSight Release 3.0 provides broader alerting and reporting options and makes it easier to seamlessly integrate RUM technology with complementary tools for a more detailed, accurate and comprehensive view of Web site health and performance. It also further enhances Coradiant's support of Web applications, even those built with rich clients such as AJAX, Flash or Web services.

"The innovations delivered in TrueSight Release 3.0 are a major step in moving RUM technology even deeper into an organization's day-to-day performance monitoring and maintenance infrastructure, in a turnkey appliance that does not require a single change to software, networks or content," said Brett Helm, chief executive officer of Coradiant. "Web operations teams can scan for errors in real time better than ever, choose from a variety of new alerting and reporting options, and further extend TrueSight's rich real-user information to an even broader range of complementary tools to gain additional insight into overall network infrastructure health and Web-based application issues."

TrueSight Release 3.0 includes new Content Extraction functionality that collects specific content from pages. TrueSight parses the HTML, XML, or Web services content of any page and identifies meaningful data such as a specific error code, the dollar value of a transaction, or an XML message from an AJAX client. This data is retained as part of the user's history in the industry's most complete session transcript format. Content Extraction gives Web operations teams the data they need without compromising end-user confidentiality or violating privacy legislation.

TrueSight Release 3.0 also delivers new application programming interfaces (APIs) to third-party tools and infrastructure. These include the ability to transport summary or individual user activity transcripts to data warehouses reliably, and the ability to stream hits identified by Coradiant's unique Watchpoint(TM) grammar - such as login activity or specific searches - to business or operations dashboards in real time. The bulk data transport API allows other systems to extract TrueSight's raw transcript data for archival purposes or to load real-user data into third-party or custom reporting tools or enterprise wide data buses, while the streaming Watchpoints API enables infinitely customizable dashboards and applications that use TrueSight's rich real-user performance data.

The addition of these new APIs is an important step in Coradiant's ongoing initiative to integrate TrueSight with other key components of an IT organization's monitoring and analysis tools. TrueSight's real-user Web transaction monitoring data can conveniently be viewed right alongside equally important network infrastructure metrics such as application response times across the WAN, traffic flows and device performance.

Other key TrueSight Release 3.0 features include:

-- Error-detection alerts: Alerts can be generated and sent as soon as errors are detected, reducing the amount of time it takes before an incident is noticed and resolved.

-- Reporting: For less time-sensitive reporting, TrueSight sends pre-scheduled reports by email to any recipient's inbox, enabling TrueSight information to be shared beyond the Web operations team without having to establish special system-access accounts. In addition to email options, reports can also be sent to an intranet portal and easily re-published as HTML or Word documents.

"Kayak.com has been using TrueSight to manage our AJAX Web site since 2005," said Bill O'Donnell, chief architect, Kayak.com. "We thought it was pretty cool way back then, but the new XML/HTML extraction features - whoa! It lets us flag events that happen in any content on our pages, even in AJAX responses, in real time, and get notifications of interesting events. Color me stoked!"

"The focus in end-user experience monitoring has shifted in the past year from business- and service-level management to incident and problem management. As a consequence, the market now tends to favor passive technologies that are able to provide more detailed information about application errors, performance problems, and user behavior," stated Jean-Pierre Garbani of Forrester Research in the report entitled Managing Performance from the End User Perspective in 2005 (Nov. 30, 2005).

The TrueSight 3.0 operating system is available immediately as an integral part of the company's TrueSight family of RUM system appliance, including the TS-1100, TS-520 and TS-300. Release 3.0 is available for free to all supported Coradiant customers.