TOA Technologies Expands Routing, Mapping Features with ETAdirect 3.3 for Enhanced Customer Appointment Management (CAM)

June 20, 2007; 04:59 AM
TOA Technologies, the leading provider of Customer Appointment Management™ (CAM™) solutions for companies managing a mobile workforce, announced the release of its new ETAdirect 3.3 Mobility Solution. The new version of the award-winning ETAdirect application suite includes enhanced routing and mapping functions through integration with Google Maps™, GPS support and an intuitive user interface. These enhancements add another layer of ease to help companies who manage a mobile workforce route and track onsite service and installation personnel. With ETAdirect 3.3 appointments can be very accurately scheduled and monitored, leading to operational efficiencies and enhanced customer service.

ETAdirect 3.3’s integration with Google Maps provides advanced dispatch functionality from within the Google Maps window using AJAX technology. This innovative integration will allow dispatchers to never have to leave the Google Maps window within ETAdirect when dispatching, managing and monitoring their mobile employees. This feature is fully functional out of the box in any browser. Improved routing functions help reduce technician travel times via efficient management of appointment scheduling.

“TOA’s goal has always been to bring greater precision and ease of service to companies managing a mobile workforce, enabling providers to meet the promise of more intelligent service delivery and shorter waiting times for customers. We are constantly developing new tools and new features and functions to bring us closer to this goal,” said Yuval Brisker, CEO of TOA. “This new release will help us further extend our technological and thought leadership within the industry and build on our continued momentum to help the world’s top companies create the ultimate customer experience.”

The TOA ETAdirect 3.3 Solution Suite is completely Web-based and works on any device with a Web browser, including a wide variety of handhelds and mobile phones, to provide real-time appointment tracking along with proactive updates to the customer through automated calls and text messages.

Businesses choose ETAdirect because it allows field service technicians to better manage their time and provides a more efficient customer appointment process, leading to more completed jobs per day, higher revenues and better customer service. ETAdirect provides immediate ROI through easy integration with backend systems, requiring no hardware investment, maintenance or upkeep.

About TOA Technologies

Headquartered in Cleveland, Ohio, TOA Technologies, the worldwide leader in Customer Appointment Management™, develops innovative software solutions for companies managing a mobile workforce. TOA Technologies creates real value for its clients by increasing their operational efficiencies, improving financial margins, and enhancing customer satisfaction. To find out more about TOA Technologies, go to www.toatech.com, or come visit us at Booth 524 at the SCTE Cable-Tec EXPO, June 19-22 in Orlando.