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Ajax-enabled SupportTrio Help Desk Version 2.6 Released

May 31, 2006; 05:00 AM
ActiveCampaign, Inc.  announced the immediate availability of SupportTrio Version 2.6. Starting with version 2.6 a number of “ajax” enabled features are implemented into the integrated PHP help desk solution.

The new version's extensive list of added features and improvements include: Spell check, when proprietary LGPL project (ActiveSpell) is turned on it allows for spell checking in the admin and public ticket post areas; Live viewing indicator, static (on page load) viewing indicator a standard feature has been replaced by a live viewing indicator- see who is entering/exiting the ticket along with who is currently viewing the ticket; Live typing indicator, alerts you when another admin/operator is typing on the ticket you are currently viewing ensuring that two admin/operators do not reply to the same ticket; Auto-refreshing of the queue, beginning with 2.6 you will not notice a refresh of the main ticket view page as tickets are added or removed from the list without losing any checkbox settings in the process; Updated public/admin interface; Improved searching; and more.

What's New: http://www.activecampaign.com/blog/?p=34

Online Demo: http://www.activecampaign.com/12all/demo.php

Pricing and Availability

SupportTrio is available for immediate order and download through the ActiveCampaign, Inc. website. Pricing is $279 for a full owned license with no recurring fees. The full version includes no limitation on users, departments, etc. and the ability to create up to 10 satellite desks. A full leased license is available for $189 per year or $24.95 per month. A lite version with 3 users, 5 departments, 3 incoming POP accounts, and 5 satellite desks is available for $119 per year or $17.95 per month.

Order: http://www.activecampaign.com/supporttrio/order.php

Trial: http://www.activecampaign.com/supporttrio/trial.php

About ActiveCampaign, Inc.

ActiveCampaign, Inc offers PHP/MySQL Web based software solutions that are oriented toward the needs of our clients. We offer a powerful suite of software tools with high end service options that allow you to reach your goals faster and with greater reliability. Our client oriented culture is committed to providing stable software that is agile yet powerful. Clients are impressed not only by the quality of our solutions but by the overall value. Our clientele ranges from Fortune 500 companies to small businesses worldwide.




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